FAQ
Frequently Asked Questions
Everything you need to know about ordering, delivery, returns, payment, and getting in touch. Can't find your answer? We are always happy to help.
Contact usShipping and Delivery
Do you offer free shipping?
Yes, we offer free shipping on all orders within Ireland. Delivery typically takes 7 to 12 business days after dispatch.
What are your delivery times?
Processing time: 1 to 3 business days (Monday to Friday)
Ireland delivery: 7 to 12 business days after dispatch (Monday to Friday)
For more details, please check our Shipping Policy.
Where do your orders ship from?
Studio Linton is a Netherlands based brand, and we work with trusted logistics partners in Asia who handle warehousing and dispatch.
That means your order ships directly from our international fulfilment centre to your address in Ireland. It is how we keep our collection fresh, our prices fair, and your favourites on their way to you.
Orders and Tracking
How do I track my order?
Once your order has been dispatched, you will receive an email with your tracking number.
You can follow the status of your shipment anytime via our Track Your Order page.
My tracking number is not working yet
Please allow up to 24 hours after dispatch for the tracking information to activate. If it is still not updating after that, email us at support@studiolinton.com with your order number and we will look into it.
Returns and Refunds
How long do I have to return a product?
Returns are accepted within 30 days after delivery, in line with our Return Policy.
How do I start a return?
Email support@studiolinton.com with your order number and the reason for your return. Our team will review your request and send you the return instructions.
Items should be unused, in their original condition and packaging, with all tags attached.
Payment
Are my payment details secure?
Yes, your payment details are encrypted and protected using industry standard security methods. All transactions are processed securely.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, Maestro and American Express, as well as Apple Pay, Google Pay and Shop Pay.
Contact
How can I contact Studio Linton?
You can reach us at support@studiolinton.com or by phone at +1 (917) 735 6231.
Customer support: Monday to Friday, 9:00 AM to 5:00 PM EST
Response time: within 12 to 24 hours on business days
Where is Studio Linton based?
Studio Linton is operated by JW Online, Drossaard 21, 5403 EV Uden, Noord-Brabant, Netherlands. Chamber of Commerce number 88383776.
We're here to help
Our team typically responds within 12 to 24 hours on business days. Don't hesitate to get in touch.